30 Day Return Policy
Ross Billiards wants you to be satisfied with your purchase. We offer a 30 day return policy on any products purchased from rossbilliards.com with no hassles. If you are not satisfied with your purchase just mail the item(s) back to us in the complete original packaging. Customer is responsible to place the item(s) in the original packaging and mail to Ross Billiards LLC address shown below. Return must include the receipt with contact information including Name, Address, Email, Phone and reason for the return. Customer is responsible for all shipping fees associated with sending the item(s) to Ross Billiards. Once we receive your return we will replace the item(s) or provide a refund for the cost of the item(s). Ross billiards, at it’s sole discretion may void this guarantee if there is evidence of abuse or mishandling of the products, packaging, guarantees and/or claims. Any customizations or alterations to the products purchased, unless specified by Ross Billiards, will void this and all guarantees and/or claims.
RETURN ADDRESS: ROSS BILLIARDS LLC
ATTENTION – RETURNS
14786 WHEELER RD.
LAGRANGE, OH 44050
Free United States shipping. We use USPS Priority when available.
International shipping costs will be added at checkout
Ross Billiards strives to process all orders within two business days. Allow 2 TO 3 weeks for delivery depending on location.
Ross Billiards reserves the right to alter, change or increase the shipping rates at any time.
NON US USERS
if you are located outside of the United States please note that the information you provide us will be transferred to the United States. By using this web site you consent to this transfer and processing of your data.
COLLECTION AND USE OF PERSONAL INFORMATION:
Ross Billiards collects only the information that is required for accurate service. Information that may be collected but not limited to are – Name, Address, Phone, Email, Credit/Debit card, Description of items purchased, IP address, Browser type and version being used.
Ross Billiards does not sell or share your personal information with third parties. Ross Billiards will share your information internally to complete purchases, customer service and carry out requests. Authorized Ross Billiards dealers also have access to this information to carry out customer services, purchases and requests. We may also use the information collected to notify you about important changes to our web site, new services and special offers. As a customer you can notify us your desire to not receive these offers by emailing us at rossbilliards@gmail
Ross Billiards innovative products and games are created for all ages of fun and professionalism.